Last Updated: August 22, 2026

Aelora Fashion ships women’s ethnic clothing, including ethnic co-ord sets and sarees, to customers across India.

Please read this Shipping & Delivery Policy carefully before placing an order.

1. Shipping Locations

Aelora Fashion currently provides shipping within India only.

Domestic Shipping

We deliver orders to serviceable locations across India, subject to courier availability and applicable delivery restrictions.

International Shipping

International shipping is currently not available.

Orders cannot be placed for delivery outside India through our website.

2. Order Processing

After you successfully place an order and the payment is confirmed, Aelora Fashion will process the order for dispatch.

Orders are generally processed during our regular business operations.

Customer Support Hours: 10:00 AM – 5:00 PM

Processing and dispatch may take additional time during:

  • Public holidays
  • Festivals
  • Sales or promotional periods
  • High order volumes
  • Unforeseen operational circumstances

3. Estimated Delivery Time

Orders are generally expected to be delivered within up to 7 days, depending on the customer’s delivery location and distance from the dispatch location.

The estimated delivery time may vary because of:

  • Delivery PIN code
  • Geographic location
  • Courier availability
  • Weather conditions
  • Transportation delays
  • Public holidays
  • Festivals
  • High shipment volumes
  • Operational or logistical issues
  • Unforeseen circumstances

The delivery estimate is therefore an approximate timeframe and not an unconditional guarantee.

Remote and difficult-to-service locations may require additional delivery time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed to the customer during the checkout process before the order is completed.

If the website displays free shipping for an eligible order, the applicable shipping charge will be shown as zero at checkout.

Aelora Fashion reserves the right to modify shipping charges or promotional free-shipping conditions from time to time.

5. Order Tracking

Where tracking information is available, customers may receive shipment tracking details after the order has been dispatched.

Tracking information may be provided through the registered email address, mobile number, order page, or another applicable communication channel.

Courier tracking information is controlled by the relevant logistics provider and may take some time to update after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

Please ensure that the following information is correct:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid mobile number
  • Other delivery instructions, where applicable

Aelora Fashion is not responsible for delays or failed delivery resulting from incorrect, incomplete, or inaccurate information provided by the customer.

7. Change of Delivery Address

If you need to change your delivery address after placing an order, contact Aelora Fashion as soon as possible.

We will try to accommodate the request where the order has not yet been dispatched.

Once an order has been handed over to the courier, changing the delivery address may not be possible or may be subject to the courier’s policies.

8. Failed Delivery

A delivery may fail because of circumstances including:

  • Incorrect or incomplete address
  • Incorrect PIN code
  • Customer unavailable at the delivery address
  • Customer refusing delivery
  • Customer not responding to courier calls
  • Restricted or inaccessible delivery location
  • Courier service limitations
  • Other circumstances outside Aelora Fashion’s reasonable control

Where delivery fails, the courier may attempt re-delivery or return the shipment to Aelora Fashion according to its applicable procedures.

9. Refused Shipments

If a customer refuses to accept a shipment without an issue attributable to Aelora Fashion, the shipment may be returned to the sender.

Any re-shipment, additional shipping cost, cancellation, or refund will be handled according to the circumstances of the order and applicable law.

Customers should contact Aelora Fashion before refusing a shipment if they believe there is a problem with the order.

10. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delivery delays may occur due to circumstances beyond our reasonable control.

These may include:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Courier delays
  • Strikes or operational disruptions
  • Government restrictions
  • Public holidays
  • Festivals
  • High-volume sales periods
  • Incorrect customer information
  • Other unforeseen circumstances

Aelora Fashion will make reasonable efforts to assist customers with delivery-related issues.

11. Damaged Package

If the package appears visibly damaged at the time of delivery, customers are encouraged to:

  1. Inspect the package where possible.
  2. Take photographs or video of the package and visible damage.
  3. Contact Aelora Fashion promptly.
  4. Provide the order number and relevant evidence.

This information can help us investigate the issue with the courier or other relevant service provider.

12. Wrong or Missing Product

If you believe that you have received an incorrect product or that an item is missing from your order, contact us as soon as possible.

Please provide:

  • Order number
  • Customer name
  • Registered mobile number
  • Description of the issue
  • Photographs of the received product
  • Photographs of the packaging, where applicable
  • Other relevant information requested by our support team

The matter will be reviewed and an appropriate resolution may be provided where applicable.

13. Delivery Confirmation

A shipment may be considered delivered based on the delivery confirmation or tracking information supplied by the relevant courier provider.

If your tracking information shows that an order has been delivered but you have not received it, please contact Aelora Fashion promptly so that we can assist in investigating the matter.

14. Multiple Products in One Order

If an order contains multiple products, items may be shipped together or separately depending on product availability, packaging, logistics, or operational requirements.

Where applicable, customers may receive separate tracking information for different shipments.

15. No International Delivery

Aelora Fashion does not currently ship products internationally.

If international shipping becomes available in the future, this policy will be updated accordingly.

16. Contact Us

For questions about shipping, delivery, tracking, or an existing order, please contact:

Aelora Fashion

Email: info@aelorafashion.com
Phone: 9310263527
Website: https://aelorafashion.com/

Customer Support Hours: 10:00 AM – 5:00 PM

Please keep your order number available when contacting us regarding a shipment.

17. Changes to This Policy

Aelora Fashion may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping arrangements, courier services, business operations, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Aelora Fashion
Website: https://aelorafashion.com/
Email: info@aelorafashion.com
Phone: 9310263527
Support Hours: 10:00 AM – 5:00 PM