Last Updated: August 22, 2026

This Payment Policy explains the payment methods and payment-related procedures applicable to purchases made through Aelora Fashion at https://aelorafashion.com/.

By placing an order on our website, you agree to the payment terms described below.

1. Accepted Payment Methods

Aelora Fashion accepts online payments through the payment methods made available at checkout.

Payment transactions are processed through Razorpay and its supported payment options.

Depending on availability, customers may be able to pay using methods such as:

  • Credit cards
  • Debit cards
  • UPI
  • Net banking
  • Digital wallets
  • Other payment methods supported by Razorpay and displayed at checkout

The payment options available to a particular customer may vary depending on the payment provider, device, transaction, or other applicable factors.

2. Cash on Delivery

Cash on Delivery (COD) is currently not available at Aelora Fashion.

All orders must be paid through an available online payment method before the order can be processed for dispatch.

3. Payment Confirmation

An order is considered successfully paid only after the payment has been successfully authorized and confirmed by the applicable payment gateway or payment service provider.

After successful payment, you may receive an order confirmation through your registered email address, mobile number, or another applicable communication channel.

4. Failed Payments

A payment may fail because of reasons including:

  • Insufficient funds
  • Incorrect payment information
  • Bank restrictions
  • Payment gateway issues
  • Network problems
  • Security checks
  • Transaction limits
  • Bank or payment-provider policies
  • Other technical or operational reasons

If a payment fails, you may attempt the transaction again using an available payment method.

5. Amount Deducted but Order Not Confirmed

If money has been deducted from your bank account or payment instrument but your order is not confirmed, please contact Aelora Fashion with the relevant transaction details.

We may verify the transaction with the payment service provider before taking further action.

If the payment is confirmed as unsuccessful and the amount is subsequently reversed or refunded by the payment provider, the applicable banking or payment-provider processing time may apply.

6. Payment Security

Payments are processed through payment service providers using their applicable security measures.

Aelora Fashion does not ask customers to provide confidential payment credentials through email, phone calls, WhatsApp, social media, or other ordinary customer-support communications.

Never share your:

  • UPI PIN
  • ATM PIN
  • Card PIN
  • Internet banking password
  • OTP
  • CVV
  • Payment account password

with anyone claiming to represent Aelora Fashion.

7. Razorpay

Aelora Fashion uses Razorpay as a payment gateway/service provider.

Payment processing may be subject to Razorpay’s terms, privacy practices, security procedures, and applicable policies.

Customers may also be redirected to or interact with payment interfaces operated by Razorpay or relevant financial institutions during the payment process.

8. Pricing and Payment Amount

The total amount payable for an order will be displayed during checkout before the customer confirms the purchase.

The amount may include, where applicable:

  • Product price
  • Applicable taxes
  • Shipping charges
  • Discounts
  • Promotional adjustments
  • Other applicable charges

Customers should review the final order amount before completing payment.

9. Unauthorized Transactions

If you believe that an unauthorized transaction has been made using your payment method, contact your bank/payment provider immediately and inform Aelora Fashion as soon as reasonably possible.

We may request relevant transaction information to investigate the matter.

Customers should never send complete card numbers, passwords, PINs, OTPs, or other confidential payment credentials to us.

10. Refunds

Aelora Fashion generally does not provide refunds because our products are non-returnable and non-refundable, subject to applicable law and the circumstances described in our Refund & Returns Policy.

Where a refund is approved or required under applicable law, it will generally be processed through the original payment method or another appropriate method.

The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.

11. Order Cancellation and Payment

If an order is cancelled before processing where cancellation is permitted, any applicable refund will be handled according to our Refund & Returns Policy and applicable law.

Once an order has been processed or dispatched, cancellation may not be possible.

12. Payment Disputes

If you have a question or concern about a payment, please contact Aelora Fashion before initiating a payment dispute where possible.

We will make reasonable efforts to investigate payment-related concerns and work with the relevant payment provider where necessary.

Nothing in this section limits any rights available to customers under applicable law or the rules of the relevant payment network/payment provider.

13. Changes to Payment Methods

Aelora Fashion may add, remove, or modify payment methods available at checkout.

The payment methods displayed on the website at the time of purchase will determine the payment options available for that transaction.

14. Contact Us

For payment-related questions, please contact:

Aelora Fashion

Email: info@aelorafashion.com
Phone: 9310263527
Website: https://aelorafashion.com/

Customer Support Hours: 10:00 AM – 5:00 PM

When contacting us regarding a payment, please provide your order number or transaction reference where available.

Aelora Fashion
Website: https://aelorafashion.com/
Email: info@aelorafashion.com
Phone: 9310263527
Support Hours: 10:00 AM – 5:00 PM