Last Updated: August 22, 2026

Thank you for shopping with Aelora Fashion.

We sell women’s ethnic clothing, including ethnic co-ord sets and sarees. Because our products are fashion and apparel items, all purchases are subject to the terms below.

1. No Returns

Aelora Fashion does not accept returns for purchased products.

Once an order has been successfully placed, customers cannot return the product simply because they have changed their mind, selected an incorrect size, selected an incorrect product, or no longer require the product.

We therefore request customers to carefully review the product description, size information, colour, quantity, and other product details before completing their purchase.

2. No Refunds

All purchases from Aelora Fashion are non-refundable, except where a refund is required or determined to be appropriate under applicable law or where Aelora Fashion specifically agrees to provide a refund for an eligible order issue.

Refund requests based solely on a change of mind, incorrect size selection, personal preference, or failure to review product information before ordering will not be accepted.

3. Damaged, Defective, or Incorrect Products

If you receive a product that appears to be:

  • Damaged during delivery
  • Defective
  • Incorrectly supplied
  • Materially different from the product ordered

please contact Aelora Fashion customer support as soon as possible after delivery.

We may ask you to provide photographs, videos, order details, packaging information, or other evidence so that we can investigate the issue.

After reviewing the circumstances, Aelora Fashion may, at its discretion and subject to applicable law, provide an appropriate resolution such as a replacement, exchange, store credit, or refund.

Providing photographs or an unboxing video may assist us in investigating a delivery-related issue, but the absence of an unboxing video does not by itself determine a customer’s statutory rights.

4. Reporting an Order Issue

For damaged, defective, or incorrect products, customers should contact us as soon as reasonably possible after delivery.

When contacting us, please provide:

  • Order number
  • Customer name
  • Registered mobile number
  • Email address used for the order
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the packaging, where relevant
  • Video evidence, if available

This information helps us investigate and resolve the issue efficiently.

5. Eligibility for Resolution

A product issue may not qualify for replacement, exchange, store credit, or refund where the issue resulted from:

  • Normal wear and tear
  • Improper handling
  • Improper washing or cleaning
  • Damage caused after delivery
  • Alteration or modification of the product
  • Failure to follow product-care instructions
  • Customer-selected incorrect size
  • Customer-selected incorrect product
  • Change of mind
  • Personal preference
  • Minor variations that are inherent to the product, fabric, print, colour, or manufacturing process

However, nothing in this policy is intended to exclude rights or remedies that cannot legally be excluded under applicable law.

6. Size and Fit

Customers are responsible for reviewing the available size information before placing an order.

Aelora Fashion does not accept returns or refunds solely because a product does not fit as expected or the customer selected an incorrect size.

Where size information is provided on the website, customers should carefully review it before purchasing.

7. Colour and Product Appearance

Product images are provided to represent the product as accurately as reasonably possible.

Actual colours may vary slightly depending on:

  • Device display settings
  • Screen brightness
  • Photography conditions
  • Lighting
  • Fabric characteristics

Minor variations in colour or appearance that do not materially change the product are not considered grounds for a return or refund.

8. Order Cancellation

Orders are processed based on the information provided by the customer at checkout.

Once an order has entered processing or has been dispatched, cancellation may not be possible.

If you need to request cancellation, contact Aelora Fashion as soon as possible after placing the order.

Cancellation requests will be considered based on the status of the order at the time the request is received.

Where an order has already been processed or dispatched, cancellation may not be available.

9. Refund Processing

Where Aelora Fashion approves a refund or a refund is otherwise required under applicable law, the refund will generally be processed through the original payment method or another appropriate method determined by Aelora Fashion/payment provider.

The time required for the refund to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.

Aelora Fashion cannot control processing times imposed by third-party financial institutions.

10. Shipping Charges

Because Aelora Fashion generally does not accept returns, return shipping charges do not ordinarily arise.

Where a replacement, exchange, or refund is approved because of an error attributable to Aelora Fashion or another eligible circumstance, the applicable shipping arrangements will be communicated to the customer separately.

11. Refused or Undelivered Orders

If an order is refused by the customer, the customer provides an incorrect or incomplete delivery address, or delivery fails because the customer is unavailable or otherwise unable to receive the package, the order may be returned to Aelora Fashion by the courier.

Any refund or re-shipment in such circumstances will be considered according to the circumstances of the order and applicable law.

Additional shipping or re-delivery charges may apply where re-shipment is requested.

12. Promotional or Special Orders

Products sold as part of special promotions, clearance offers, discounts, bundles, or other special campaigns may be subject to additional terms communicated at the time of purchase.

Unless otherwise stated, promotional purchases remain subject to this Refund & Returns Policy.

13. No Exchange Unless Approved

Aelora Fashion does not provide routine exchanges for customer preference, size issues, colour preference, or change of mind.

An exchange may only be provided where Aelora Fashion specifically approves it or where required by applicable law.

14. Contact Us

For questions regarding an order, damaged product, defective product, incorrect product, cancellation, or refund, please contact:

Aelora Fashion

Email: info@aelorafashion.com
Phone: 9310263527
Website: https://aelorafashion.com/

Customer Support Hours: 10:00 AM – 5:00 PM

Please include your order number whenever contacting us about an existing order.

15. Changes to This Policy

Aelora Fashion may update this Refund & Returns Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Important Note

This policy is intended to clearly communicate Aelora Fashion’s standard return and refund practices. Nothing in this policy is intended to limit, exclude, or waive any consumer right, warranty, remedy, or protection that cannot legally be excluded under applicable Indian law.

Aelora Fashion
Website: https://aelorafashion.com/
Email: info@aelorafashion.com
Phone: 9310263527
Support Hours: 10:00 AM – 5:00 PM